Placing an Order
DO I NEED TO VISIT A TAILOR BEFORE ORDERING ONLINE?
You do NOT need to visit a tailor before ordering. Based off the information you probably already know like your height, weight, jacket size and pant size, we will be able to convert them into Blank Label custom sizes. If you are keen to get out the measuring tape, we do have video and pictorial instructions in the sizing section of ordering.
WHAT SIZES DO I NEED TO KNOW BEFORE ORDERING?
Our goal is for you to experience full bespoke sizing without needing to visit a tailor. If you know your height, weight, jacket size, pant size we will be able to convert them into Blank Label custom sizes. If you are keen to get out the measuring tape, we do have video and pictorial instructions in the sizing section of ordering.
CAN I ORDER A SET OF FABRIC SWATCHES BEFORE ORDERING A SHIRT?
Yes, we do sell a stock set of swatches our tailors have assembled (composed of some of our recent best selling fabrics).
HOW DO YOU CHARGE THE SAME PRICE FOR FULL BESPOKE AS MY OFF-THE-RACK SHIRTS?
We take what you’re paying now for a store, a salesman, a middle-man, and invest it in your shirt. By not working with any licensing companies, multi-level sales people and big box distributors, we’re able to take out several markups and pass the savings onto you.
WHAT KIND OF FABRICS DO YOU HAVE ON THE SITE?
All the fabrics on our site are 100% cotton. Our house cotton is sourced from China, at the same mills most name brands use. We also have limited imported cottons from Como, Italy, and Honshu, Japan. Each fabric is also marked with a thread count and a GSM weight (grams per square meter).
WHEN ARE NEW SHIRTS AND FABRICS GOING TO BE ADDED TO THE SITE?
Typically we add new shirts to our Collection, and new fabrics to our site every six weeks. We carry shirts and fabrics until they sell out, which can be anywhere from two weeks to four months. We notify our customers of new shirts and fabrics via an email newsletter sent out 1-2 times a month.
WHAT IS THE DIFFERENCE BETWEEN “CUSTOMIZE MY OWN” AND “SHOP LATEST COLLECTION”?
While some customers prefer to oversee the style details of the entire shirt, we understand that sometimes our customers prefer to buy a custom-fitting shirt that has already been pre-styled. Our Latest Collection is the place to find our most recent pre-styled shirts. For these shirts, the design details are set, and all you need to do is select your sizing, (add an optional monogram) and Add to Cart.
CAN I SHOP BY COLLECTION AND THEN MAKE CUSTOMIZATIONS TO THE SHIRT?
Yes, you can browse the latest Collection and from the shirt style you like, scroll down to the “Customize Style” button to make style changes to the shirt you’ve chosen.
I’M HAVING TROUBLE NAVIGATING THE SITE, WHAT CAN I DO?
Sorry you’re having issues with our site. First, we’d recommend clearing your cache and doing a refresh of the site. If that doesn’t work, please give us a call on 0300-020-4262 Mon-Sat 10 AM - 6 PM or send us an email to firstname.lastname@example.org and we’ll be happy to help.
DO I NEED TO CREATE AN ACCOUNT TO ORDER?
You do not need to create an account, although we would highly recommend creating one after you order. On your order confirmation page after you’ve ordered, there will be an opportunity to create an account which will capture your latest order and sizes. This way you will be able to easily re-order, update your saved sizes, or process a return if needed.
HOW DO I REDEEM MY GIFT CERTIFICATE?
When you have added your order to the Shopping Cart, in the middle lower half of the page, there is an option for ‘use a gift certificate’. Click that, enter the gift # and the pin, then click apply. This will remove the gift amount from your order total. You can use a gift certificate amount over multiple purchases.
HOW DO I CHANGE OR CANCEL MY ORDER?
Our tailors begin stitching within 12 hours of your order being placed. To make a change or cancel an order before your shirt enters the stitching phase, please email us at email@example.com with your order amendment or cancellation request.