Returns
WHAT IS THE RETURNS POLICY IF IT DOESN'T FIT?
Even though every single shirt we make is custom made just for you, we understand custom sizing can be a challenge, so if your first shirt doesn't fit, we'll remake a new one for you from scratch - and we donate the old one to charity. Even better, domestic and international return shipping is free.
I RECEIVED MY SHIRT AND IT DOESN'T FIT, WHAT DO I DO?
We are sorry the shirt did not fit right the first time around. We are excited to work with you again to get it right. All our returns are processed through our Accounts where you can request your one free remake.
I DO NOT THINK THE SIZING I RECEIVED IS CORRECT, WHAT CAN I DO?
We are sorry the shirt did not fit right the first time around. We are excited to work with you again to get it right. If our Pattern Maker or tailors made a mistake during the hand-cutting or hand-stitching, we'd be happy to remake your order. You don't even need to return them, we just ask if you'd please take a photo of the measurement we made incorrectly so we can just double check we're on the same page.
THE SHIRT FITS BUT ONE OF MY SHIRT STYLE DETAILS ARE MISSING, WHAT CAN I DO?
We are sorry we didn't get the finishing right the first time around. Attention to detail is generally something we pride ourselves on. We are excited to work with you again to get it right. If our Pattern Maker or tailors made a mistake during the hand-cutting or hand-stitching, we'd be happy to remake your order. You don't even need to return them, we just ask if you'd please take a photo of the error we made incorrectly so we can just double check we're on the same page.
THE SHIRT FITS WELL BUT THE ARM HOLE ISN'T QUITE RIGHT, CAN I CUSTOMIZE THAT ON MY NEXT ORDER?
We certainly can! Our tailors cut the arm hole opening of each shirt to be proportional to the rest of the shirt, based on the other dimensions for the order. However, if you would prefer to specify a different Arm Hole opening, please measure the Arm Hole opening of a shirt you own that fits well, and let us know the width (not circumference) that you would like us to use for the Arm Hole opening. Here are a few pictorials, image 1, image 2, image 3.
THE SHIRT FITS WELL BUT THE CUFF ISN'T QUITE RIGHT, CAN I CUSTOMIZE THAT ON MY NEXT ORDER?
We are definitely able to give you a custom Cuff Width. Our tailors cut the cuff opening of each shirt to be proportional to the rest of the shirt. If you would prefer to specify a different Cuff Width, please measure the Cuff Width of a shirt you own that fits well, and let us know the width (not circumference) that you would like us to use for the Cuff Width. Here is a pictorial.
(Please note that for Regular (single and double button cuffs) we measure across the full width of the cuff. But for French cuffs we measure from the middle of the button hole to the opposite edge.) Here is a pictorial.
HOW LONG DOES MY REMAKE TAKE?
As soon as the sizing or changes are confirmed, the order will restart and be expedited to arrive within in two weeks. We understanding waiting for a remake can be a tiresome experience, however we are making a brand new shirt from scratch and two weeks is the quickest turnaround we can do with the care we need to take.
HOW MANY REMAKES CAN I GET?
We only offer a single free remake on your first order. Because all our shirts are hand-made just for you, and our returns go to charity, we obviously can't do an unlimited exchange policy. We will do our best to help you get the right fit on your first order, including doing a free remake, but we would really ask you to be careful when requesting your remake and re-ordering to make sure you have the correct sizes. We are always here to help if you're unsure or need suggestions.
